Woolworths Insurance Review (2019)
Woolworths Insurance includes dedicated plans for cats and dogs. With offers such as free 12-month plans to start with, the insurer offers a rare price beat policy. This means Woolworths Insurance matches lower quotes. Another interesting policy comes with the impact on dog rescue plans. $10 goes towards helping a rescue find a home with […]
Woolworths Insurance includes dedicated plans for cats and dogs. With offers such as free 12-month plans to start with, the insurer offers a rare price beat policy. This means Woolworths Insurance matches lower quotes.
Another interesting policy comes with the impact on dog rescue plans. $10 goes towards helping a rescue find a home with every new customer who joins the company. In 2019, the company’s efforts were rewarded by customers. Woolworths holds the 2019 Reader’s Digest Quality Service Award.
Woolworths Insurance TV advert
Woolworths is one of the companies offering insurance plans for the entire family and this includes pets.
Woolworths Insurance policy options
Dog and cat insurance options are covered by Woolworths. There are 3 plans for each type of pet and they cover accidents, injuries, accidents and injuries or accidents, injuries plus routine care.
The Basic cover at Woolworths offers an annual benefit claim limit of $5.000. Emergency boarding is reimbursed up to $500 per year. The Standard cover offers a larger annual benefit limit at $10.000. Emergency boarding is covered up to $1.000. Comprehensive plans offer dogs an annual benefit limit of up to $12.000. Emergency boarding covered by this plan is capped at $1.200.
The same policies apply to cats with different types of benefits and options such as routine care. The most affordable cat insurance plan is the Basic cover with an annual benefit limit capped at $5.000. One of the balanced plans is the Standard cover with an annual benefit limit of $10.000. The Comprehensive cover has an annual benefit limit of $12.000. This policy can also include routine care costs. It is also the plan with the largest limit on emergency boarding, $1.200 as with the similar dog insurance alternative.
Woolworths Insurance has similar policies to other insurers. The company is comparable in maximum yearly benefit with Pet Secure and Real Insurance. Both of these companies offer $12.000 maximum yearly benefit.
How much does Woolworths Insurance cost?
There is no fixed cost at Woolworths Insurance. All pets are covered according to a variable such as the status of their health and their age. Given pets are healthy, young and with no history of previous insurance, their health can be covered as follows.
A Border Collie aged 1 can be protected with a Basic plan starting at $44.70 per month. A Standard policy starts at $67.15. A Comprehensive pack starts at $77.79 per month. All of these plans cover up to 80% of the vets’ bills.
An Australian Tiffanie cat aged 1 can be part of the Basic plan starting at $31.66 per month. Standard plan policies start at $48.64 per month. Comprehensive plans start at $58.49 per month.
Customer’s Woolworths’ Insurance review: What clients say about thm?
Customers are generally unsatisfied with Woolworths. 194 respondents generally see their experience as bad while only 97 rates it the highest. This is mainly due to the bad customer experience and lack of transparency when making a claim.
One customer’s experience can be descriptive of the company’s issues with communication. A dog has been stung by a bee and a claim has been made after the visit to the vet. There was no answer for days and when the customer reached out to the company again, Woolworths said it doesn’t cover such issues, only Australian insect bites. While the claim was eventually handled by Woolworths, the customer’s premium increased by 30%.
Our overall review of Woolworths Insurance
With lifetime cover policies, Woolworths Insurance is one of the big names for pet owners to consider. The company has numerous beneficial policies which include a rare price-match approach. While its prices are somewhat similar to those of other insurers, they can even match the lowest price for certain plans.
Supporting rescue dogs is also one of the main drivers behind new customers. The company is involved in finding pets in new homes. A part of their profits goes towards this purpose. Further benefits include on-demand videos on pets training and well-being. With years of experience as a veterinarian, Dr. Harry works with Woolworths to offer pet owners a better understanding of their pets’ health.
Woolworths Insurance proclaims to be “Australia’s best value pet insurance”. Why the company price-matches other offers, it still has a few issues in the communication and transparency departments. As seen from customer reviews, Woolworths need to process claims faster.
The company also needs to offer a clear indication of where they stand with most diseases and which emergencies they don’t cover. Faster communication is also needed to improve customer satisfaction levels.