Real Pet Insurance Review (2019)

07 Oct, 2019 by Sylvia

Established in 2005, Real Insurance offers dedicated pet insurance plans. The company covers up to 80% of eligible vet expenses with zero excess. There are only 3 general plans to choose from for both cats and dogs. Among the strengths of the company, pet owners can rely on next-day protection. This system allows pet owners […]

Established in 2005, Real Insurance offers dedicated pet insurance plans. The company covers up to 80% of eligible vet expenses with zero excess. There are only 3 general plans to choose from for both cats and dogs.

Among the strengths of the company, pet owners can rely on next-day protection. This system allows pet owners to make a claim as soon as the following day of their pets’ accident eliminating waiting periods.

Payment options include different schedules. Fortnightly, monthly and yearly payments are supported. All claims are made online for easier processing. Real Insurance also offers a personal assistant for any problems pet owners could face.

Real Insurance’s TV advert

Real Insurance runs various insurance adverts for cats and dogs.

Top policy options at Real Insurance

3 plans are dedicated to various level of care for cats and dogs at Real Insurance. Covering accidents only, accidents and illnesses or offering a premium pack to protect pets the best, these plans can be joined at any moment by pets up to the age of 9.

Accident cover

This policy has an $8,000 claim limit per year. It covers pre-existing conditions and emergency hospital visits as a result of accidents.

Standard Accidents & Illness Cover

This policy has a larger $12,000 per year claim benefits limit. It covers up to 75% of the vets’ bills. These bills can cover illnesses, accidents, emergency boarding, and overseas accidents.

Premium Accident and Illness Cover

A $12,000 yearly claim limit is included in this policy. It covers specific illnesses, tick paralysis, and euthanasia.

$12,000 yearly claim benefits are also offered by other pet insurance companies. Pet Insurance and Australian Seniors have similar policies. Other companies such as Kogan Pet Insurance offer more comprehensive policies with up to $15,000 in yearly claim benefits.

How much does Real Insurance cost?

De-sexing, age, and breed are important variables when getting a pet insurance quote. At $43.61 per month, a 1-year old Australian Bulldog can be part of the Accidents Cover. At $92.30 per month, the dog can be cover by the Standard Accident and Illness plan. It costs $100.12 to cover the dog under the Premium Accidents and Illness plan. This plan also covers hereditary and congenital conditions.

Real Pet Insurance - Australian Bulldog 1yr

A 1-year old Abyssinian cat can be part of the Accidents Cover for $36.70 per month. Covering the cat under the Standard Accidents and Illness Cover costs $47.95 per month. Premium and Illness Cover plans cost $51.93 per month.

Real Pet Insurance - Abyssinian Cat 1yr

Real Insurance customer reviews: Here’s what they say

Customers have mixed feelings about Real Insurance policies. They are split between excellent and poor services, according to their personal experience. From 144 surveyed customers, 63 see the services as excellent while 60 see them as poor.

Happy customers see Real Insurance as a reliable company. Claims are processed quickly and the claim process is straightforward. All claims are made through the website. One customer even recalls over 11 years of insurance for large breed dogs. In this period, all claims have been processed by Real Insurance.

Other customers are unsatisfied by the services. One customer recalls a similar experience of nearly 11 years of paying the insurance for multiple pets. When the time came to make the first small claim, the obstacles encountered along the way seemed to make the process too complicated.

Full support is needed in the claims process, which needs to be fast and improved constantly. Another issue which potential customers hate is dealing with multiple phone calls from Real Insurance before they sign an insurance policy and after they input their phone number on the website to see a cover’s quote.

Reviews of Real Pet Insurance

Overall Real Insurance review

Real Insurance is a straightforward plan to take care of the pets’ health. It is one of the companies which only offer 3 cover plans. Ideally, it is an option for families. Pet owners can also cover their homes, cars, and bikes with specialized plans from Real Insurance.

In 2019, Real Insurance was attributed to the Gold Trusted Service Award by Feelo. The company aims to simplify communication further by offering a choice between online and over-the-phone claims. A dedicated online account can encompass all types of insurance need for a family, which can save time with every possible claim.

The bills covered by Real Insurance vary between 75% and 80%. They are best suited for accidents and certain illnesses. For example, pet owners who know their pets’ breed is predisposed to dental illnesses can find a reliable insurance plan at Real Insurance. Next day protection with a quick claims process can make even these delicate problems easier to handle.

Extra services are also available at Real Insurance. All plans can benefit from added emergency boarding, tick paralysis, and even overseas treatment coverage.

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