Medibank Pet Insurance Review (2019)

07 Oct, 2019 by Sylvia

Medibank offers integrated healthcare plans and insures over 3 million Australians. The Medibank Pet Insurance is the sub-section of Medibank covering the health needs of cats and dogs. 3 insurance plans are on offer with generous annual limits. Up to 80% of illness and accident bills are covered by Medibank. The company is also one […]

Medibank offers integrated healthcare plans and insures over 3 million Australians. The Medibank Pet Insurance is the sub-section of Medibank covering the health needs of cats and dogs. 3 insurance plans are on offer with generous annual limits.

Up to 80% of illness and accident bills are covered by Medibank. The company is also one of the insurers covering costly cancer treatments. Additionally, the basic health insurance plans can be completed with added preventive care options such as those covering vaccinations, de-sexing, and micro-chipping.

Medibank Pet Insurance TV advert

Medibank offers affordable insurance plans, as detailed in their official TV advert.

Medibank Pet Insurance top policy options

3 insurance plans cover the needs of both cats and dogs. From emergencies to a long list of breed-specific illnesses, these plans are split according to what they cover.

The Emergency Pet Care plan runs from 8 weeks to 9-year old pets. It is specifically designed for the highest vet bills. With an $8.000 annual benefit limit, it has variable excess options from zero to $200. This plan is mainly made for accidents but it also covers some illnesses.

The Ultimate Care plan covers more illnesses and accidents. It has a larger $15.000 annual benefit limit. 80% of the vet’s bills are covered by this insurance plan.
Essential Pet Care is the affordable Medibank pack which only covers emergency situations and a few illnesses up to $4.000 in yearly benefits. This plan has a lower 70% coverage of eligible vet bills. All 3 insurance plans cover eligible cancer treatment bills. The Emergency Pet Care plan has an $5.000 annual benefit limit for cancer treatments. The bills are also covered with the Essential Pet Care and Ultimate Pet Care plans for cancer treatments.
Medibank Pet Insurance offers some of the lowers yearly benefit limits compared to other similar companies. Prime Pet Insurance and PetBarn offer larger yearly benefit limits on their insurance options for cats and dogs.

The Essential Pet Care Plan has an annual benefit limit of $4.000. The Emergency Pet Care package comes with an $8.000 annual benefit claim. The complete Ultimate Pet Care plan comes with a $15.000 yearly benefit limit and it includes the possibility of adding routine care up to $165.

How much does Medibank Pet Insurance cost?

The breed, desexing and the age of the pet are taken into account for the pricing of Medibank’s Pet Insurance plans.

A 1-year old German Shephard dog is insured for $45.53 per month with the Essential Pet Care plan. Excess options are available with either zero or $100.

The Emergency Pet Care plan costs $54.43 for the same dog. Excess options include zero, $100, and $200.

The Ultimate Care Plan offers comprehensive insurance for $90.07 per month. Excess includes zero, $100, and $200.

Medibank Pet Insurance - German Shepard

A simulation for a 1-year old Persian cat shows the Medicare Essential Pet Care plan costs $30.17 per month. The Emergency Pet Care Plan costs $37.74 per month. The Ultimate Per Care plan starts at $57.49 per month and it can be paired with an optional routine care plan.

Medibank Pet Insurance Persian

What customers say about Medibank Pet Insurance

Customers are generally unhappy with Medibank Pet Insurance. From over 250 customers, over 180 clients rated the company poorly and only 50 recall positive experiences. Most issues arise in the claims process which is not as straightforward pet owners would hope for.

One customer recalls an experience where the online claim had to be backed by a phone call. Apart from this inconvenience, customers also have to prove a full pet history with some types of claims, which delays payments considerably.

Medibank Pet Insurance Review

Overall review of Medibank Pet Insurance

With multiple care plans, Medibank Pet Insurance is one of the names offering comprehensive health packs. Both pet owners and pets themselves can be covered by the company. However, the claims process is not as simple as clients hope for. In many cases, pet owners have to provide full pet history to make a claim, especially when coming from other insurance companies.

Breaks in covers are not well-received by Medibank Pet Insurance. This is the main reason why pet owners should try their best to continuously cover their pets starting at age 1 and below. In this situation, the covers can automatically be renewed for life.

Renewing policies and premiums are then calculated for each pet. At the end of the year, cats and dogs have their premiums adjusted according to age, breed, duration of the insurance and claims history. All of this information can be viewed in the PetPortal. This personal space account is also where pet owners make their claims to cover up to 80% of the vet’s bills.

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